Shipping Policy
Nativae Lunea orders are prepared with care within 2-3 business days. Please note we do not ship on weekends or holidays. During peak periods, your delivery may require a few extra days in transit. We provide both standard (5-7 days) and express (2-3 days) shipping, with precise rates calculated at checkout for transparency. Once your package is dispatched, you will receive a confirmation email containing your tracking details. We appreciate your patience as we ensure your sustainable luxury essentials arrive safely at your doorstep in perfect alignment with our commitment to quality craft.
Returns & Exchanges
We strive for your total satisfaction with every Nativae Lunea selection. To maintain our high standards of hygiene and sustainability, we accept returns on unopened items in original packaging within 14 days of delivery. Launched or used products cannot be returned. Should you receive a damaged or incorrect shipment, please notify us immediately for a resolution. Once your returned item is inspected, a refund will be issued to your original form of payment. We appreciate your mindful commitment to our artisanal ethos.
Privacy Policy
Nativae Lunea is committed to protecting your personal data with the same care we give to our artisanal formulations. When you shop with us, we collect essential details such as your name, contact information, and payment data to process orders seamlessly. We use cookies to refine your browsing experience and share news regarding our botanical collections and sustainability efforts only with your explicit consent. Your information is never sold to third parties; it is secured through SSL encryption and accessible only to essential personnel. You retain full rights to access, modify, or erase your data at any time. By engaging with our site, you agree to these refined privacy standards designed for your peace of mind.
Terms & Conditions
By entering the world of Nativae Lunea, you engage with our vision of sustainable luxury and agree to these Terms and Conditions. Our website content is curated for your personal use and may evolve as we grow; we reserve the right to refine these details without prior notice. While we strive for excellence, we do not provide absolute warranties regarding the accuracy or suitability of the information displayed. Your engagement with our materials or artisanal products is at your own discretion, and it is your responsibility to ensure they align with your specific skincare requirements. All intellectual property, including our signature aesthetic, digital layouts, and bespoke graphics, is exclusively owned by or licensed to us. Usage of this site signifies your commitment to respecting these creative and legal boundaries.